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How to pause or remove a contact from a sequence in the chrome extension

This article provides guidance on how to remove a contact from a sequence

Anil Vithani avatar
Written by Anil Vithani
Updated over 2 years ago

On occasion, you may want to manually pause/remove a contact from a sequence ( e.g - following a phone conversation). This can easily be achieved by following these steps.

Step 1

Open your chrome extension and head over to the contact in question.

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Step 2

Click on the name of the contact you want to pause/remove from a sequence.

Step 3

Open the "sequence history" accordion, and click the "action" icon against the sequence you want to remove.

Step 4

Choose the relevant action you want to run.

  • Pause - temporarily stop the sequence from continuing for this contact. You can always restart in the future.

  • Complete - Interested - this stops the sequence and moves the contact status to Completed - Interested. SuperReach will not process any further steps.

  • Complete - Not Interested - this stops the sequence and moves the contact status to Completed - Not interested. SuperReach will not process any further steps.

The interested and not interested status allows you to track the sentiment of responses you are getting in your sequences.

Step 5

Confirm your choice when prompted.

Upon confirming no further steps will be processed.

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