How to pause or remove a contact from a sequence in the chrome extension

On occasion, you may want to manually pause/remove a contact from a sequence ( e.g - following a phone conversation). This can easily be achieved by following these steps.

Step 1

Open your chrome extension and head over to the contact in question.

Step 2

Click on the name of the contact you want to pause/remove from a sequence.

Step 3

Open the "sequence history" accordion, and click the "action" icon against the sequence you want to remove.

Step 4

Choose the relevant action you want to run.

Pause - temporarily stop the sequence from continuing for this contact. You can always restart in the future.

Complete - Interested - this stops the sequence and moves the contact status to Completed - Interested. SuperReach will not process any further steps.

Complete - Not Interested - this stops the sequence and moves the contact status to Completed - Not interested. SuperReach will not process any further steps.

The interested and not interested status allows you to track the sentiment of responses you are getting in your sequences.

Step 5

Confirm your choice when prompted.

Upon confirming no further steps will be processed.