Ensuring a smooth experience for our users is our top priority. Occasionally, Bullhorn API degradation may happen and we will require you to request a new one and re-enter the information. To address this, we've taken steps to inform you about ongoing API performance problems and provide guidance on resolving them.
Banners for Immediate Awareness:
To keep BullHorn users informed about API performance issues, we've implemented prominent banner notifications across the different interfaces:
Extension/Desktop - Profile Page:
Banner Notification: As soon as users access their profile page through the extension or desktop versions, a banner will display. This banner clearly communicates that BH APIs are currently experiencing degradation and that this could affect the connection of SR records to Bullhorn.
Integrations Page:
Error Tag on CRM Tile: Users managing integrations will see an error tag on the relevant CRM tile. This visual cue indicates the presence of ongoing BH API degradation.
Banner Notification: Clicking on the CRM tile reveals a banner notification. This banner elaborates on the BH API degradation, ensuring users understand the situation's implications.
Desktop Application:
Banner Notification: Users of our desktop application will receive a similar banner notification, reminding them of the ongoing BH API degradation.
Understanding the Issue:
It's important to clarify a few key points regarding these BullHorn API issues:
Continuous Monitoring: Our team constantly monitors BH API connectivity to promptly identify and address performance degradation.
Limited SR Control: Although we're committed to providing seamless service, BH API performance falls outside our direct control. We can't provide an exact resolution timeline as it's dependent on Bullhorn's actions.
Conclusion: By providing direct links to help articles and connection failure messages, we aim to empower you with the information you need to navigate these challenges effectively. While we can't control the BH API resolution timeline, we're dedicated to supporting you throughout this process, ensuring a seamless experience even in the face of temporary difficulties.